Frequently Asked Questions
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What are wax melts?
Wax melts are pieces of scented wax, similar to candles but without a wick. These wax melts are then warmed in a wax burner/warmer and release scent to fragrance your home. The wax melts will eventually lose their scent and from here you can remove by soaking it up on to some cotton wool or the like, and then disposing it. Please note that some of our wax melts state where you should not dispose of them.
Once the well of your burner is clean, you can pop in another melt to fragrance your home again.
What ingredients do you use?
Our wax melts are made using vegan and cruelty free materials. We use materials such as soy wax, coconut & rapeseed wax, eco friendly glitter and mica powder.
Our wax melts are handmade and every once in a while some of the melts may appear to have frosting on them. This is a slight colour change imperfection yet does not affect the scent of the product.
Wax Melt Safety
Safety is paramount when using wax melts, as with any candle and/or fragrance items.
Please adhere to the following points when using your wax melts in a tealight burner, whether from SoA or any other vendor.
• Remove all packaging and place wax melt in the well of your oil burner
• Do not overload the well of your burner - if the wax melts are large, you may need to break them up to fit in to the well of your burner
• Use a 4 hour (maximum) unscented tealight. Do not use an 8 hour tealight, it may be too high in your burner and your wax melts may overheat as a result
• Keep out of the reach of children & pets
• Keep out of draughts
• Do not move when lit
• Never leave a burning candle unattended
• Keep away from flammable materials
How Do I Place An Order?
To place an order, please look through our shop on this website, select your items and then complete your order.
Payment and Shipping
Once you've completed your order and paid for your items, we'll start the packing process..
We aim to ship your order within 1-2 business days though through busy periods this may take a little longer. If you pay for postage, we will use first class postage otherwise we tend to use second class postage.
All items will be packed using eco-friendly packaging. This include eco friendly bubble wrap, wood wool and the melts themselves are packaged in glassine bags.
We offer free postage and packaging on orders over £15.
We hope that you love your order from us but if there is a problem, please email us: email@example.com.
If your order is received in a damaged or faulty state, for example a broken burner or if you didn't receive the order you were expecting and are unsatisfied, please contact us. Please check your order once you have received it and if there is a problem, do let us know immediately so we can assess the situation and correct it where possible.
We do have a 14-day return policy where you have a 14 day period after your order has been received to request a return if you are unsatisfied with your order. If 14 days have passed since your order was received, unfortunately we are unable to offer you a refund.
If you do return an order, we expect the products to be in the same unused condition as to how you received them, this includes the same packaging as you received the items in. Please send us your proof of purchase and your contact information so we can identify the original order.
If you wish to return an order to us within the return policy timeframe (14-days since order received), please contact us: firstname.lastname@example.org. If we accept your return request, we will send you an address to send your order to. We can only accept return orders that have contacted us in advance. It will be your responsibility to pay for the return postage costs and we advise you to ensure the package is secure to minimise any risk of damage to the goods.